Frequently Asked Questions
Where are you located?
Our current shop location is 1402 S Church Street Smithfield, VA 23430.
What are your hours?
We open at 10 every WEEKDAY. We close at 5 on weekdays except FRIDAY WHEN WE CLOSE AT 4. We are open MOST saturdays from 9-12.
Do you monogram items that are supplied by the customer?
NO, WE ARE NOT ABLE TO EMBROIDER ITEMS SUPPLIED BY THE CUSTOMER.
What is your return policy?
There are absolutely NO returns on personalized items. If there is a problem with your order when you receive it please email us at firstname.lastname@example.org within 72 ours of receiving your order with pictures of the item and brief description of what is wrong.
Do you offer free shipping?
Yes! We are glad to offer free shipping on orders totaling $100 or more.
Can I pickup my item locally rather than having it shipped?
Yes! We are located at 1402 S Church Street in Smithfield, VA and will gladly allow orders to be picked up during our normal business hours.
Do you provide tracking for shipments?
Yes! You will receive a tracking number once your order has shipped. We ship all packages via USPS. Please allow 12-24 hours for your tracking to update after the label is created.
How long will it take to receive my order?
Our current turnaround time is about 10-12 business days. Please note this time may be longer during the holiday season. If you need your items sooner please contact us before ordering to make sure the time frame is possible. A rush fee may apply.